Maryland Courts

Courses Offered

All classes are held at the Judiciary Education & Conference Center unless otherwise indicated.  Please read Important Information about Registration.  You will then have to fill out the attached registration form below and have it signed by your supervisor

REGISTER TODAY!

Course Description Description
Annual Leadership Conference This special two-day program offered annually by the Office of Professional Development gives those Judiciary employees in managerial positions the opportunity to enhance their ability to be effective leaders. Each year’s theme reflects current trends and news of importance to the Judiciary. Please note this program is only available for lead workers, supervisors, managers, and administrative officials.
Building a Team

The ability to work as part of a team is one of the most important skills in today’s job market. Employers are looking for workers who can contribute their own ideas but also want people who can work with others to create and develop projects and plans.   When employees work together to accomplish a goal, everyone benefits.  This Building a Team class involves building relationships and working with other people using a number of important skills and habits:

  • Working cooperatively
  • Contributing to groups with ideas, suggestions, and effort
  • Communication (both giving and receiving)
  • Sense of responsibility
  • Healthy respect for different opinions, customs, and individual preferences
  • Ability to participate in group decision-making

The Challenging Customer (Webinar 10:00 a.m.)

In this webinar, employees will learn about “The Bait Game,” and techniques for dealing effectively with challenging court customers.

What is a webinar?  Short for web-based seminar.  These are classes transmitted over the internet consisting of a shared group environment online which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer. 

Change Management: Change How You Look at Change

Though we all have change in our lives, many times it is a difficult adjustment. Sometimes we promote change and other times change instituted by others.  However these changes are started, it is up to each of us to decide how we will react to them.

In this one-hour webinar, we will talk about the aspects of change that cause many of us to want to avoid change. Through the course “Managing Change: Change the way you look at Change” we will discuss why change is often frightening, resistance to change, and how to create a positive attitude through change. 

Conflict Resolution

This course is designed to help participants understand how to use conflict positively to strengthen relationships. Participants will understand what is happening in “high stakes” conversations biologically and psychologically, and learn how to create safety for themselves and others during tense discussions such as performance appraisals, dealing with difficult personalities or bad attitudes, and personal hygiene. This course will help participants identify their preferred communication style and methods of dealing with conflict.

Conducting Meetings That Won't Put People To Sleep Conducting Meetings That Won't Put People To Sleep explores answers to the question why do people hate meetings. Participants learn about the importance of having an agenda, developing ground rules for meeting participants and discuss best practices for conducting effective and fun meetings.
Criminal Rules & Statutes Training This two-day training will identify rules and statutes located in Criminal Law, Criminal Procedure, Courts and Judicial Proceedings, Md. Rules Titles 4, 15, 16 and other volumes of the Annotated Code that specifically relate to criminal procedures within a Circuit Court Clerk's Office. The training will also include units on the circuit court clerk's responsibilities in the areas of bail bonds, victims notification, record retention and access. Class is limited to 80 participants. Preference will be given to circuit court clerk's office staff. Class is from 9:00 a.m.-4:00 p.m.
Dealing with Anger - Webinar

Anger is a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems—problems at work, in your personal relationships, and in the overall quality of your life. And it can make you feel as though you're at the mercy of an unpredictable and powerful emotion.  Anger is a natural, adaptive response to threats; it inspires powerful, often aggressive feelings and behaviors, which allow us to fight and to defend ourselves when we are attacked.  A certain amount of anger, therefore, is necessary to our survival.  On the other hand, we can't physically lash out at every person or object that irritates or annoys us; laws, social norms, and common sense place limits on how far our anger can take us.  This webinar will give you some strategies to help you control those outbursts of anger before they become a problem on your job.

Diversity Issues in the Workplace

This class expands on the concepts introduced in Diversity in the Workplace.  It more closely examines the diversity issues affecting our working relationships.  This class allows time to explore our biases, stereotypes, and prejudices, and reflect on their impact in the workplace.  Strategies for working respectfully with individuals and team members will be discussed in depth.

The Eight Purposes of Courts (Webinar 10:00 a.m.)

The Eight Purposes of Courts is based on the work of Ernie Freisen and the webinar will discuss those eight purposes; how every court employee is involved directly or indirectly in the dispensation of justice; and the Judiciary's expectation that we serve the citizens of Maryland in a professional manner.

What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer.

Ethics Webinar The Maryland Judiciary has a Standard of Conduct Policy which is critical to all business transactions occurring within and outside of this agency. Though employees receive a copy of the Standard of Conduct Policy when they become employed by the Judiciary, it is important that this policy be understood and adhered to by all employees. This webinar was created to explain the importance of following the Standard of Conduct Policy. The training will discuss the commitment to corporate ethics and compliance, risk areas, each employee’s role, the consequences of misconduct, compliance as a condition of continued employment, and raising issues to management.
Excelling Professionally

Achieving professional success does not happen by accident. It takes planning and effort to accomplish your goals and be recognized as the valued employee you are.

In this one-hour webinar, you will be presented with some methods to help you plan and maintain your course to increase your value to your department and your supervisor, and make sure your efforts are seen in supporting them. Learn some tips to Excel in Your Professional Career and be recognized as an asset to your supervisor.

What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer.

Fairly Legal:  The Value of Mediation and Conflict Resolution in Your Court

This interactive, high-energy course for Judiciary staff explores the use of mediation as a vital part of our judicial process.  The course focuses primarily on mediation, with some examination of other common alternative dispute resolution processes, such as negotiation, conciliation, and arbitration, in addition to settlement conferences and community conferences.  Participants will experience some of the skills mediators use that also can be applied in professional settings and interpersonal relationships.  Upon completion of the course, participants will be able to:

  1. Describe mediation and its benefits
  2. Provide the public with information about court and community mediation resources in their jurisdiction
  3. Identify various conflict styles and their effect on communication and dispute resolution
  4. Apply effective communication techniques to help diffuse or resolve interpersonal conflicts
Family Law Rules and Statutes Training This two-day course is developed primarily for circuit court employees who work in the areas of Family Law or Juvenile. (However, any employee of the Judiciary may attend.) It is designed to familiarize participants with the "clerk shall" rules and statutes that are applicable in family law matters. The "clerk shall" rules require action by the clerk. This course is also designed to provide a general overview of how the rules of procedure are adopted and to provide participants with copies of any general information or letters of advice with respect to the duties of the clerk. This course is open to 40 participants. You must be able to attend both days. Please register electronically. Faxed or e-mailed registration forms will not be accepted.

From Staff to Supervisor
(Webinar 10:00 a.m.)

The From Staff To Supervisor webinar will discuss the top six challenges new supervisors and managers face when promoted into management: supervising former friends; documenting performance issues; motivating the staff; problem solving; and mission and vision.

What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer.

Fundamentals of Customer Service
If you have ever worked with customers, you know how challenging, yet rewarding, it can be. In this class, you will learn essential communication skills for dealing with difficult situations and methods to deliver services to the public without "losing your cool." This is a full-day course and highly recommended for newly-hired Judiciary employees. This class is held at the Judiciary Education & Conference Center in Annapolis from 8:30 to 3:30.

Course highlights include learning how to:
  • Use behavior to deliver good service
  • Deal with difficult customers
  • Master effective telephone communication skills
  • Use the components of customer service to your advantage
Goals: Planning for Success

Almost all of us would like to change something about ourselves or our lives. Many times we do not make these changes because the challenge seems too great to achieve.  With this course, we will discuss tools to help you plan to succeed by properly setting and working toward meeting your goals, whatever they may be. You will learn the steps to begin your plan as well as monitor your progress, so you can more confidently work on and track your steps forward, and realize the goals you want to reach.

Introduction to the MBTI

Have you ever noticed how different people are?  Of course you have.  So, why do people behave in certain ways you may have difficulty understanding?  While we will never be able to predict a person’s actions, there is a way to better understand our behavior, and the behavior of those around us.  By using the Myers-Briggs Type Indicator (MBTI) assessment, we can examine our natural preferences for how we like to take in information, how we prefer to make decisions, and much more.  With 50 years of reliability and validity research conducted, it is the most widely used psychological assessment tool in the world.  By better understanding our preferences and those of others, we can improve both our personal and professional daily interactions.

Land Records Training A two-day training course on the statutes pertaining to land records and licensing will be available at the Judiciary Education & Conference Center in Annapolis. Two sessions will be held lasting two days each. The training is targeted specifically for circuit court land records staff, business and marriage license staff, county employees who collect transfer/recordation taxes and those individuals who want to broaden their judicial knowledge. The course will provide information regarding Maryland Statutes, Rules, Letters of Advice and Attorney General Opinions explicitly related to land records and licensing procedures. Lunch will be provided for Judiciary employees only. Seating will be on a first-come, first-served basis. Each training session is limited to 50 people.
Legal Research: Maryland Code and Rules

This interactive class will start with a review of the development of the Code and Rules and provide detailed exposure to their current structure and format. The goal of this session is to increase participants’ confidence in using the Maryland Code and Rules in both print and online formats.

There is no prerequisite for this class. Shared laptops for online sources are provided; however, participants are welcome to bring their own laptops if they wish. Laptops must have wi-fi connection ability for use in the class. This course is held at the State Law Library conference room from 9:00 a.m. to 4:00 p.m. for a maximum of 10 students.

Legal Research: Maryland Cases

This interactive class will cover basic legal concepts and judiciary structure, detailed illustrations of court opinion structure and organization, and various methods of locating Maryland case law. The goal of this session is to increase participants’ confidence in researching Maryland case law using both print and online sources.

There is no prerequisite for this class. Shared laptops for online sources are provided; however, participants are welcome to bring their own laptops if they wish. Laptops must have wi-fi connection ability for use in the class. This course is held at the State Law Library conference room from 9:00 a.m. to 4:00 p.m. for a maximum of 10 students.

Legal Research: Secondary Sources

One of the best places to start just about any legal research project is with a secondary source. Secondary sources can help explain, discuss, or analyze an area of law. They can also assist in locating primary law. This interactive class will show you how to streamline your legal research by using secondary sources like encyclopedias, American Law Reports, Restatements of Law, law reviews, nutshells, and dictionaries.

There is no prerequisite for this class. Shared laptops for online sources are provided; however, participants are welcome to bring their own laptops if they wish. Laptops must have wi-fi connection ability for use in the class. This course is held at the State Law Library conference room from 9:00 a.m. to 4:00 p.m. for a maximum of 10 students.

Manager’s Guide To Dealing Effectively With Change
(Webinar 10 a.m.)

Someone once said that the only constant in life is change. In the Maryland Judiciary we are undergoing a number of major changes. We have MDEC, GEARS, RCS, Software and Computer Upgrades, just to name a few. We also experience change in our personal lives as well.

As a manager or supervisor, you need to not only be able to cope with change on a personal level, but to be able to help your direct reports cope with change.

In this webinar, which specifically designed for supervisors, managers and administrative officials, you will learn why people resist change and how to help your direct reports navigate the change process.

You will also learn eight steps for implementing change and to meet the needs of your employees as they cope with change.

New Employee Orientation

This revised orientation welcomes all new employees to the Maryland Judiciary. New employees begin on a website designed specifically for them. The website provides them with assignments they need to complete before they begin work, through their first few weeks, months, and beyond. New employees are also invited to attend an orientation at the Judiciary Education & Conference Center in Annapolis. This face-to-face orientation will give new employees an overview of the Maryland Judiciary and provide them with an opportunity to meet and learn from several leaders in the Judiciary. A break out session will be held for the various parts of the Judiciary, including Circuit Court, District Court, and other segments of the Judiciary. Human Resources staff will also be available to answer any questions new employees might have. Employees should contact their supervisor for registration information.

People Problems: Challenges and Solutions There is no denying the fact that work life can be full of tension. It is also true that a great majority of work related issues revolve around people. You may wonder if you can ever get relief from indifferent superiors, subordinates making excuses, uncooperative peers and of course cantankerous clients! People Problems: Challenges and Solutions will help you identify those challenges and assist you with finding reasonable solutions.

Safety and Security in the Courts (Webinar 10:00 a.m.)

Safety and security in the courts is a topic all Judiciary employees need to know.  In this program, participants will discover tips that may save a life!  Using distance learning technology, the Office of Professional Development (OPD) in conjunction with the Judiciary’s Office of Emergency Preparedness and Court Security is offering a training program that can help all employees discover how to keep themselves and others safe at work and at home.  

The topics include:

  1. Surviving an active shooter situation
  2. Intimate partner violence and stalking - the impact on the workplace
  3. Recognizing and preventing violence in the workplace

What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer.

Serving the Multicultural Customer (Webinar 10:00 a.m.)

Court customers come from a variety of backgrounds and providing services to these individuals may be challenging. In this webinar, participants will enhance their understanding of the needs specific to certain and explore techniques for communicating more efficiently across cultures and languages.

What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer

Supervisor and Manager Training

The New Supervisor and Manager Training has been revised. There are three phases to the new training, including a website specifically designed to enhance your training. Each phase of training uses an airline theme. Phase One is called “Leaving the Hanger” and this phase is about obtaining your boarding pass by signing up for class and learning about training opportunities for new supervisors and managers.  Phase Two is called “Flight Simulation” and this is a two day boot camp of classroom instruction to help get off the ground and at cruising altitude.  Phase Three is called “Lift Off” and this is a compilation of web based resources for new and experienced supervisors and managers, including an online manual of specific topics to help you have a smooth take off, flight, and landing.
Trust: Increase Your Impact

Trust is a keystone in any relationship.  Especially in the workplace, you need to be able to depend on others and prove to others that they can depend upon you.  Through this course, we will discuss different types of trust and how they work fluently in our lives to create dependability.  We will also discuss methods to build trust, keep trust, and if necessary, ways to rebuild trust if it should be lost.  Creating a solid aspect of trust in your work environment and work relationships can allow you to be more effective in your role in the Judiciary and as a public servant, Increase Your Impact.

Understanding and Managing Stress Understanding and Managing Stress examines sources of stress and the toll it can take on physical, emotional and relational health and explores ways to reduce and eliminate stress. Participants will develope strategies to cope with stress.

Working with the Generations
(Webinar 10:00 a.m.)

In this webinar, participants will learn why working with the four generations in the workplace can be challenging and tips for more effective communication.

What is a webinar?  Short for web-based seminar, these are classes transmitted over the internet consisting of a shared group environment online which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer. 

Workplace Bullying Webinar Workplace bullying is defined as a pattern of behavior, verbal or otherwise, intended to intimidate, offend, humiliate, or isolate a particular person or group of people in the workplace. Examples include verbal abuse (yelling, using profanity, gossiping, belittling a person, etc.), physical abuse or threats, and sabotage (setting deadlines or assigning duties or workloads designed to make the person fail, withholding necessary information, purposefully providing incorrect information, etc.). Many people experience workplace bullying, but few people talk about it openly. The Workplace Bullying Webinar will give you facts and some solutions to this office problem.

Your Professional Image (Webinar 10:00 a.m.)

In this webinar, participants will learn about the Judiciary’s dress code policy and how their appearance, actions and attitude can affect interacting with the courts’ customers. 

What is a webinar? A webinar is short for web-based seminar.  These are classes transmitted over the internet consisting of a shared group environment online which includes live audio and video communication with an audience that is in a remote location from the instructor.  Employees never have to leave the office and view the webinar from their workplace computer.

Your Role In Preventing Workplace Harassment (Webinar 10:00 a.m.)

Webinar description: "Learn what you can do to prevent workplace harassment, the things you should not do and what courses of action are available to you."

What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer.

 

Note about webinars: A maximum of 15 employees may enroll for each webinar.  Note about face-to-face classes:  A maximum of 30 employees may enroll for each class.  A class may be cancelled if fewer than 15 employees enroll.