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Mediation and Conflict Resolution Office
Advancing the Use of ADR Statewide
MACRO
RESOURCE MATERIALS

EMOTIONAL INTELLIGENCE AND COGNITIVE INTELLIGENCE:
PARTNERS AT THE MEDIATION TABLE

Teleconference featuring Linda Baron, August 2, 2010 (Not available for replay)
Linda compiled this list of suggested readings for those interested.

Barker, Eileen. “Emotional Literacy for Mediators,” http://www.mediate.com//articles/ebarker1.cfm, March 2003.

Barthel, Trip, “Emotional Intelligence in Mediation,” http://www.mediate.com/articles/barthelT4.cfm, August 2009.

Benjamin, R.D. “Character Traits of Working Dogs and Conflict Mediators: ‘Systematic Intuition’ and Tenacity, “ Mediate.com, http://www.mediate.com/people/personprofile.cfm?auid=159, February 2006.

Bjerknes, Daniel and Paranica, Kristine. “Training Emotional Intelligence for Conflict Resolution
Practitioners,” http://www.mediate.com/articles/bjerknes.cfm, July 2002.

Bowling, Daniel, and Hoffman, David (Eds.). Bridging Peace in the Room.  San Francisco: Jossey Bass, 2003.

Fisher, Roger and Daniel Shapiro. Beyond Reason: Using Emotions as You Negotiate. New York, NY: Viking Penguin, 2005.

Fitzgerald, Maureen. “Why Emotional Intelligence is Critical for Mediators,” http://www.maureenfitzgerald.com/resources/articles.html, September 2005.

Gladwell, Malcolm. Blink: The Power of Thinking without Thinking. New York: Little, Brown, 2005.

Goleman, Daniel.  Emotional Intelligence. New York: Bantam Books, 2005.

Goleman, Daniel. Working with Emotional Intelligence. New York: Bantam Books, 2000

Rooney, Greg. “The Use of Intuition in Mediation.” Conflict Resolution Quarterly, Winter 2007, 25 (2), 239 – 253.

Senft, Louise Phipps. “The Interrelationship of Ethics, Emotional Intelligence and Self-Awareness,” ACRESOLUTION, Spring 2004, 20 – 21.

For flash videos demonstrating intentional blindness: http://viscog.beckman.illinois.edu/djs_lab/demos.html

LinkedIn Discussion Group: Emotional Intuition for Conflict Resolvers: http://www.linkedin.com/groups?mostPopular=&gid=2413162


For more information contact Linda at lbaron220008@yahoo.com.


Dispute Prevention: Facilitating Large Complex Public Policy Decisions

Teleconference featuring Doug Brookman, October 21, 2010
Doug recommended these books as suggested readings.

Carpenter, Susan L., Kennedy, W.J.D. Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizens’ Groups, New York, NY, John Wiley & Sons, Inc. 2001.

Sibbet, David. Principles of Facilitation: The Purpose and Potential of Leading Group Process, San Francisco, CA, The Grove Consultants International, 2002.