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The mission of the office of the Ombudsman for the Maryland State Court System is to provide a confidential, informal, independent and safe communications channel where court users can obtain informal assistance in surfacing and resolving issues. Serving as a designated neutral, the Ombudsman is neither an advocate for any individual nor for the Judiciary, but rather serves as an advocate for fairness who acts as a source of information and referral, and aids in answering individuals' questions, and assists in the resolution of concerns and critical situations. The Ombudsman may make recommendations for review or change when trends, patterns, policies, procedures of the court system generate conflicts and/or concerns.*
Filing: The Ombudsman receives informal complaints, questions or recommendations by telephone or e-mail.
Screening: The Ombudsman, when he deems it necessary, conducts an interview to gather information about the complaint, question or recommendation.
Evaluation: The Ombudsman evaluates the issue presented to determine the best course of action including whether the matter requires further examination of the issue or can be resolved with explanatory information.
Examination of Issues: The Ombudsman may conduct an examination, offer an informed explanation or make an appropriate referral.
Follow-Up: The Ombudsman may follow up regarding the informal complaint, question or recommendation.
Recommendation: The Ombudsman makes recommendations to improve court services based on the public's concerns.