Alternative Dispute Resolution Evaluation Support System (ADRESS)

The Alternative Dispute Resolution Evaluation Support System (ADRESS) is a web-based data collection and reporting tool. It allows courts to quickly and efficiently aggregate survey responses provided by practitioners, parties and attorneys and combine that data with court docket information. Arrows Court ADR program managers use the resulting reports to assess the effects of ADR processes on party satisfaction, practitioner performance, court caseloads, case timelines, and more. Using this real-time cycle of feedback, the program managers continuously work to improve the efficiency, effectiveness, and quality of court ADR programs.

We are especially grateful to the following courts who volunteered as pilot sites:

  • Baltimore City Circuit Court, Civil
  • Baltimore County Circuit Court, Civil and Family
  • District Court, Statewide
  • Worcester County Circuit Court, Civil and Family

ADRESS is now available to courts across Maryland.

Source Code:

The ADRESS initiative was made possible with generous support from the State Justice Institute. If you would like to access the source code for this program, please complete and submit this form.  This is customized software, not “off the shelf” software.  ADR program managers in other states will need to consult with their IT departments about customizing the code to make it functional for their court IT system.


If you have questions about ADRESS, please contact MACRO at 410-260-3540 or and ask for the Evaluations & Research Director.

Authorized Users Can Access the System at:


ADRESS Reports

Class Climate